Frequently Asked Questions
Do I have to get a reservation?
No, but we recommend you do. Groups with reservations are given priority entry. If you prefer guaranteed entry at the time of your choice, make a reservation above.
What if I have a Groupon or library pass?
You have done half of the steps already. Reserve a time of your choosing above, and show us proof of your passes when you arrive. You do not have to buy tickets a second time if you already have Groupon tickets or a library pass. Just reserve a time for priority entry.
Can I pay at the Museum?
Yes you can. We offer website payment because it is an easy and contactless way to pay (at the same price as in person). We prefer credit/debit transactions in person.
Why is there only one slot available for a timed reservation?
Before making your reservation, we ask how many people will be in your group. You then purchase the corresponding tickets in the online shop. Buy reserving a slot and providing group size, you are guaranteeing your group's entry of up to 5 people at the time of your choosing. It also helps us mitigate visitor capacity.
What if I have a group larger than 5?
Because of new COVID-19 requirements for museums issued by Mayor Hancock on October 16, we cannot allow more than 5 people in a group. By visiting the Museum, you agree to stay in your group of 5 for the entire visit. Larger groups will be staggered upon entry and expected to stay in their groups until exiting the Museum. If you do not want your group separated, you will be asked to leave the Museum.
What happens if my chosen time is not available?
Reservations are first-come, first-served in that the first person to reserve a specific time gets that one and only slot. If your chosen time is not available, someone else has booked it. Please select the next available time of your choosing.